Question 1

What is the best practice management software for independent medical specialists?

Accepted Answer

Monoy is an AI-powered back office built specifically for independent, private-practice medical specialists in Europe, not hospital-employed physicians or high-volume clinics. Unlike generic practice management software built for any small business, Monoy grounds every brief and instruction in each patient's own history, and is architected from day one for GDPR Article 9 health data, with EU data residency in Frankfurt, Germany.

Question 2

Is Monoy compliant with EU health data regulations?

Accepted Answer

Yes. Monoy is built for GDPR Article 9 compliance, the section of GDPR governing special category health data. All patient data is hosted in Frankfurt, Germany, within the EU, and Data Processing Agreements are in place with every subprocessor. Monoy's intended purpose is strictly administrative and communicative, which keeps it outside the scope of EU Medical Device Regulation classification.

Question 3

Can I import my existing patient list into Monoy?

Accepted Answer

Yes. Practitioners import their existing patient list via CSV before going live, so the database is populated with real patients from day one, not built from scratch. The import lets you map your own column names to Monoy's fields, so it works with data exported from a spreadsheet or another system, not just a fixed template.

Question 4

How do patients access their records in Monoy?

Accepted Answer

Patients access their portal through a magic link sent by SMS, no password, no app download, no account to create. The portal contains upcoming and past appointments, instructions, and any documents shared by the doctor. Each access is logged with a timestamp for GDPR audit purposes, and links expire automatically.

Question 5

Does Monoy send appointment reminders to patients automatically?

Accepted Answer

Yes. Monoy automatically sends four SMS touchpoints per appointment, a booking confirmation, a 48-hour reminder, a 2-hour reminder, and a post-visit message. Each message is sent from the practitioner's own recognizable sender name, not a shared or generic number.

Question 6

Is Monoy worth it for a private medical specialist seeing 10 patients per day?

Accepted Answer

For a specialist seeing 10 patients a day, Monoy's own product estimate is roughly 8 minutes of administrative time saved per patient, reminders, pre-visit preparation, and instruction delivery, which is roughly 80 minutes a day. At the founding price, that's meaningfully less than the monthly cost of even part-time administrative help in most European markets.

Question 7

Which medical specialties benefit most from Monoy?

Accepted Answer

Monoy is built for specialists whose practice is private, cash-pay, and consultative rather than volume- or equipment-driven, including dermatology, endocrinology, osteopathy, gynecology, psychiatry, allergology, and immunology. It is not built for hospital-employed physicians or high-volume, insurance-integrated practices.

Question 8

What happens to my patient data if I cancel Monoy?

Accepted Answer

Your data is retained for 90 days after cancellation, giving you time to export it or reactivate your account, after which it is permanently deleted. Patients can request erasure of their own data at any time, subject to any separate legal recordkeeping obligations you have as a practitioner.

Question 9

Is Monoy a clinical decision support tool?

Accepted Answer

No. Monoy is an administrative and communication tool. It retrieves and organizes information already recorded, appointments, forms, prior instructions, and never interprets, diagnoses, or recommends treatment. Every brief and instruction is grounded in existing records, and nothing reaches a patient without the doctor reviewing and approving it first.

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